Why is zoom not working on my laptop. Zoom Not Connecting – What’s Wrong and How to Fix It
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Why is zoom not working on my laptop -
I tried it here also on my end using the second link you provided and it seems to be working. When you hit the download button, is there any pop up on message at the bottom of the browser where you could choose between Run or Save?
Can you try to access the link using Internet Explorer? If as a Standard User, please try using an Admin account. If still you're having difficulties in installing Zoom, please try to do these steps first then attempt again to install the app:.
If still you're unable to install the app, can you please try to contact Zoom Support also to consult this concern. Choose where you want to search below Search Search the Community. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Kind Regards, Marrion Y. Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site.
In reply to HaleyBrunner's post on April 4, Make sure your camera is selected in Zoom. During a meeting, select the up arrow next to the camera icon and make sure the desired webcam is chosen.
If the camera icon has a line through it in your Zoom window, select the icon to enable your camera. Close other programs that can access your camera. Other software could be competing with Zoom for your webcam. Check your device settings. Go to the camera settings on your device to make sure it's not disabled. Check your app permissions. Make sure Zoom has permission to use your camera by going to your device's app settings.
Update your device's drivers. Windows users should go into the Device Manager and check to make sure the camera's drivers are up-to-date. Update your Mac. If you're on a Mac running macOS Restart your device. A reboot fixes most computer problems because it closes any ongoing processes that could be interfering with software or hardware , such as your camera.
Change Zoom's Advanced Video Settings. Zoom provides advanced tools designed to enhance video playback, but they sometimes have the opposite result. If your video continues to be distorted, open Zoom while not in a meeting and select the Settings gear , then choose the Video tab and select Advanced to adjust these options. Make sure the correct camera is chosen and that the box beside Turn off my video when joining meeting isn't checked. Reinstall Zoom. If you're using the mobile or desktop versions of Zoom, uninstall the program and redownload it from the Apple App Store, Google Play , or the Zoom website.
Alternatively, you can try using the web version. If you're still having trouble with your camera in Zoom, you can still participate in meetings with your microphone or by dialing-in to Zoom. Some Lenovo PCs have a default feature that prevents Zoom from accessing the camera. To turn off your webcam video on Zoom, select Stop Video from the bottom left of the screen. Other people won't be able to see you.
Log in to Zoom, select your profile picture, and click Settings. Select the Video tab and hover over your camera preview. Select the Rotate button in the top corner until your camera is rotated correctly. To test your camera, log in to Zoom, select your profile picture, and click Settings.
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